Frequently Asked Questions (FAQs)

Where Can I Purchase?

1. Where can I buy Habitat products?

You can shop at stores near you or online through our website.

Manage My Orders

1. How do I get more information about an item before I place my order?

In case you have any questions about a product, you can whatsapp us on the following number - +91 9717149481.  You can also share an email to consumer@habitat.co.in.  We would be delighted to assist you.

2. How do I place an order on Habitat?

You can add the chosen items to your shopping cart and place an order on our website, or you can also get in touch with us at +91-9717149481 and we can place the order on your behalf.

3. Can I place an order on Whatsapp?

Yes, our WhatsApp number is  +91-9717149481.

4. Where are you based out of? Do you have a physical store.

We are headquartered in Gurugram and our warehouse is located in both Gurugram.

5. How do I track the status of my order?

As soon as your order has been placed, an email as well as a Whatsapp notification with the details of your order will be sent to you.  You can track the shipment by clicking on the link provided in the email/message.

6. Can I change my shipping or billing address after an order has been placed?

Yes, you can do so either by contacting us through email or on our WhatsApp helpline number provided in the “Contact us” section on our website.

7. Can I see the products before I buy them?

• a. We are unable to provide you with samples from our collection. However, we can share real-time images if required on a case-to-case basis.
• b. We are committed to providing premium quality products to our customers.  You will absolutely adore our range due to its exceptional finish and quality once you receive your order. You can also cross-check reviews for the concerned product on the respective product page on our website before placing an order.

8. What is the origin of the product?  Which country?

We manufacture and curate unique home décor products from across South East Asia.  We also have our own manufacturing unit in Gurugram where 100+ karigars strive to make the best quality products for our customers.

9. I want my order early.  Can you assist?

Only a few pincodes allow us to expedite your delivery so that it reaches you sooner. Kindly get in touch with our Customer Care team for more details.

11. Is there a discount for first-time customers?

Yes, you can get Rs.150 off on your first order (on a minimum purchase of Rs.1500).  Use the coupon code: HABITATIAN at the time of checkout.

Delivery

1. How do I check the estimated delivery date for my order?

• a. At the checkout page, when you add your pincode and address details, an estimated date of delivery is shown to you.
• b. Once you have placed your order, you can also check the status via the tracking link shared with you through WhatsApp/email.

2. Can you deliver my item faster than mentioned on the checkout page?

• a. The delivery time is dependent on the logistic network available in your location and the area’s serviceability. We always try to procure the item and deliver it as soon as possible.
• b. However, you can opt for express shipping on the checkout page and check the estimated delivery date before placing the order.

3. Do you ship internationally?

It depends on the order value and country. For further inquiry, kindly get in touch with our Customer Care team.

4. My purchase is a gift, can Habitat send the order without an invoice?

Yes, we can. You can add a note on the checkout page to not include the invoice in your order or you can also contact us with your order ID and we will be happy to assist you.

5. I am buying this product as a gift. Can it be gift-wrapped?

Yes, it can be gift-wrapped. The gift wrap charges are Rs.25 per item. You can select the “Add Gift Wrap” option on your cart for the desired order item.

Returns & Refund

1. What do I do if I get a damaged/ defective or incorrect product?

• a. We pack our products with a lot of care and love so that it reaches our customers safely. In the unlikely event that your merchandise arrives damaged, please send us a photo of the damaged product and box within 24 hours of receiving your order. We will resolve this immediately for you.
• b. If you need to initiate a return/exchange, click here for assistance.
• c. For our products which are artisanal and hand-made, there might be slight differences in texture, color, and size. These natural aberrations are not considered a defect. We would urge our customers to consider that for such products, the artisans are making each piece individually - the variations add uniqueness to each product.
• d. We ship several thousand parcels a day and incorrect products, missing products or theft in transit is extremely rare. In such a case, please reach out to our team via email/WhatsApp as soon as possible and take a video before opening your box. In case you receive an SMS stating the order has been delivered and you have in fact not received the parcel, please reach out to the Habitat team within 24 hours of receiving the successful delivery email/SMS.

2. Do I need to keep anything in mind while returning your product?

We would require the returned items to have their original packing. The merchandise must be unused and in the same condition that you received it. We would also require all original papers to be returned with the product.

3. Can I return a product in case I do not want it or do not like it?

• a. We try our best to curate products that fit all spaces, but we understand that sometimes they might not fit in your home as expected. For such instances, we do provide return services. We accept returns only up to 3 days post-delivery of the order. We would request you to clearly mention the items you wish to return. While returning a product, please make sure it is the correct one before you hand it over to the pickup agent.
• b. If you need to initiate a return/exchange, click here for assistance.
• c. The return will be processed without any charges. We will pick up the product(s) from your doorstep and once it has been picked up, we will issue store credits worth the value of items returned so that you can shop for anything else on our website. Shipping charges (if any) paid at the time of placing the order are not refundable.

d. We reserve the right to deny a return or to charge for the return if multiple returns have been initiated from the same account within a short timeframe.

4. What is your cancellation policy?

Orders cannot be cancelled/altered after 4 hours of placing the order. Once an order is packed/shipped, it cannot be cancelled and will be treated as a return if there is non-acceptance. For COD orders, Habitat reserves the right to deny future orders. In case of prepaid orders, Habitat will reserve the right to charge 2-way shipping costs.

5. Instead of store credit, can I get a refund?

• a. As per our policy, we do not offer refunds and can only offer store credit in exchange for the return request.
• b. The credit can be used in subsequent purchases from Habitat.

Bulk Orders & Customization

1. How can I place a Bulk Order through Habitat?

You can share your order query with us via email or WhatsApp and our team will get in touch with you at the earliest.

2. Can I customize an item?

No, we do not customize any of our products. However, you can add a gift wrap or gift message at the checkout page while placing your order.

3. Can I sell my products on Habitat website?

You can share your details at consumer@habitat.co.in. Our team will get in touch with you.

Payment

1. What are my various Payment options?

• a. You can prepay using Debit/Credit cards, Net Banking, Wallets, UPI, Paypal, or Razorpay. We also have a Cash on Delivery option.
• b. In case you have a Habitat Gift card or discount code, you can use that to pay - just add the code in the ‘Gift card or discount code’ tab on the Checkout page and click on ‘Apply’.

2. Is COD available?

• a. Yes, Cash on Delivery is available for all orders.
• b. For COD orders with an order value of >Rs.500, we charge shipping fees of Rs.60.

3. Can I pay through a bank transfer?

Yes, you can get in touch with our customer care team and we will share the required details with you.

4. Does Habitat retain my card or account details?

• a. Your personal information is absolutely safe with us.
• b. Your personal information is only used to contact you regarding your order, to deliver your products, and to send communication that you may have opted to receive. We never share your information with any third party.
• c. To learn more, you can read our Privacy Policy mentioned on our website.

Habitat Gift Card

1. What is a Habitat Gift Card?

The Habitat Gift Card is the Perfect Gift for birthdays and anniversaries: give it to someone you love, and open their home to the widest range of kitchen, dining, decor, soft furnishings, bath, storage products, and much more!  The Habitat Gift Card is available in the following denominations currently- Rs.1000, Rs.2500, Rs.5000, and Rs.10,000.

2. How do I order a Habitat Gift card?

Head to this URL to pick your perfect gift: https://Habitat.in/collections/gift-cards.

3. Can a note be added to my Gift Card?

Yes, you can add your message in the Order Note section at the Checkout Page or you can get in touch with our customer service team.

4. How will the Gift Card get delivered?

We can share the Gift Card via email only.  We do not provide a physical gift card.

5. What can I purchase using my Habitat Gift Card?

You can use the Gift Card to buy any product available on www.Habitat.in.  However, you cannot combine any other discount code along with the Habitat Gift card code on the same order.

6. How do I pay with a Habitat Gift Card?

a. There is a code mentioned on each of our Gift cards.

b. Select the items you want to purchase.  Enter the Gift Card code into the "Discount Code" box on the Payment page, then click "Apply."

7. What is the validity of my Gift card?

All Gift cards have a one-year validity period. Expired gift card’s unused funds cannot be claimed later.

8. Can I redeem my Gift card partially?

You can, yes. You will receive an email confirming the amount of your card balance after using it partially; however, the validity period will remain one year from the date the original gift card was received.

9. Can I redeem my Gift Card for cash?

No, you cannot redeem your Gift Card for cash.  It can only be used to purchase products listed on www.Habitat.co.in

10. Is shipping added when I purchase a gift card?

Yes, it is treated as an order item and shipping charges are included in the same way as other products on our website.